Volunteer Friendly


What is Volunteer Friendly?

The Volunteer Friendly Award is a simple, user friendly quality standard designed to support, recognise and reward groups or organisations that are good at involving volunteers. Volunteer Centre Borders is licensed to deliver the Award across the Scottish Borders.

What does it involve?

Volunteer Friendly involves working through a checklist of best practice, organised into 5 strands.

  Commitment to Involving Volunteers
Understanding why your group uses volunteers

Making Volunteering Happen
Allocation of adequate resources, i.e. money, management, staff time and materials

  Fair & Equal Volunteering
Volunteer diversity, equal opportunities, fair recruitment and reference checks

Volunteering Tasks and Getting Them Done
Developing task descriptions, training and the support needs of individuals

  Celebrating Volunteers' Contributions

The checklist looks at what the group or organisation does and how it does it. A folder of evidence is produced to capture the necessary information for each strand. Evidence could include policies or examples of forms or even photos – whatever is right for the group or organisation. There is also an on- line toolkit containing guidance, examples and templates, to help groups who want to improve what they do or fill in any gaps. Access to this toolkit is given to groups or organisations who sign up for the Award. Volunteer Centre Borders offers full on- going support to groups and organisations as they go through the process. Once the folder of evidence is complete and has been assessed by Volunteer Centre Borders, the group or organisation gets the Volunteer Friendly Award.

How long will it take?

Each group or organisation works through the award at its own pace. Some may finish in a couple of months, other may take longer. It’s up to you.

What are the benefits?

Working through the Volunteer Friendly Award gives groups or organisations the chance to improve volunteer management practices and procedures. Everyone who uses a group’s services, its volunteers and paid staff, its funders and its management committees, should benefit from Volunteer Friendly.

What is the cost?

The Volunteer Friendly Award is being offered to groups for a fee of £50 to cover staff time and a plaque once a group achieves the Award.

How might Volunteer Friendly help with funding?

Nowadays most funders look for evidence of good practice in managing volunteers. Having a Volunteer Friendly Award shows funders that your practices have been examined and found to be of a high standard.

What do we do if we want to go ahead?

Contact Volunteer Centre Borders on 01896 754 041 or go online at for further information.

Volunteer Friendly Groups and Organisations in the Borders